Pedagogy

Using Communication Skills to Stay Calm and De-Escalate Conflict

• 1.5 Hours

Course Description: This course draws upon the training of Dr. Kelbish, as well as two decades of experience, to provide strategies to engage when communicating with others, in order to de-escalate conflict and remain calm while doing so.

Course Hours: Members who complete this course receive 1.5 HOURS of Act 48 and/or a certificate that may apply for Chapter 14 hours.